Contact Us
Got a question about one of the casinos we cover, spotted something out of date, or just want to flag feedback on a review? This page explains how to reach Non Gamstop Gambling and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to respond within a couple of working days, though busier periods can mean a slightly longer wait. Please include enough detail for us to help — the name of the casino you're asking about, the page you were reading, or a screenshot if something looks wrong on the site.
What we can help with
- Corrections or updates to our reviews and comparison tables, including anything on our Non GamStop Casinos 2026 - Best Online Casinos UK page
- Questions about how we assess and rank the casinos and betting sites featured on soupstudio.co.uk
- Feedback on your own experience with a brand we've reviewed, whether that's about deposits, bonuses or games
- General queries about the site, our content, or how to get in touch about a partnership
What we can't help with
We're an independent comparison site, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents or make decisions on behalf of any brand listed here. If you have an issue with a specific casino — a delayed payout, a bonus query, or an account problem — the operator's own support team, usually reachable via live chat or email on their site, is the right first port of call.
If you're concerned about your gambling, or want to understand the tools available to manage it, our Responsible Gambling page is a better starting point than contacting us directly, since it covers support options and self-exclusion in more depth than we can in a reply email.
Before you write in
A few checks can save time on both sides:
- If your question is about a specific offer, check the terms shown next to that casino's listing first — welcome offers, spins and cashback deals all carry their own wagering requirements, minimum deposits and expiry windows that we display alongside the offer.
- If you're asking about how we rate and rank casinos, our approach — covering licensing, game range, payment options and player feedback — is outlined on our main comparison page rather than repeated here.
- If you're under 18, please don't contact us about gambling products — none of the sites we review are intended for minors, and we can't respond to enquiries from anyone below the legal age.
Press, partnerships and everything else
For anything not covered above — press enquiries, link requests, or general feedback on how the site works — the same email address applies. Let us know what you're getting in touch about in the subject line and we'll route it to the right person. You can also read more about who we are and how we work on our About Us page, and our full Terms and Conditions set out the basis on which we publish reviews and comparisons.